Replacement

This item is eligible for free replacement/refund, within spcified days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to customer.

As demonstrated below, we may set the return/replacement terms for a specific item on our backend website. A consumer can opt to return or replace their products using our website, and it will be disabled immediately once the return policy days is completed.

1. Fields

The following are the explaination of the fields of replacement

1. As seen in the below image, when a customer requests to replace a product, an entry in the Return Replacement doctype is automatically created with the necessary data.

2. The type field will contain information regarding the customer's request, such as whether it is a return or a replacement.

3. Now here all details are auto fetched like product Id,sales order Id and reason ofr replace.
4. Now we have to cancel the original invoice that we have created of this item to unlink the payment entries.
5. Now if we are giving an item in Replace of the old one then we have to create a new sales order and sales invoice and link the payment entry created previously for this item. with the new product code.
6. After creating a new sales order and new sales invoice we have to add their ID numbers into return replacement request entry in new sales order and invoice field.

2. Customize field

Outstanding Amount: Based upon the calculation of the old invoice (original invoice of product), an outstanding amount is automatically generated in the return replacement request list if applicable.

1. If outstanding amount is greater then 0: A positive balance will appear and it will indicates there are funds still available to be spend.
2. If outstanding amount is Less then 0: If the outstanding amount is less than the actual invoice amount, the outstanding amount field appears as a balance that is negative and the enterprise will pay the overdue amount to the consumer.